Jira

Feedback screenshots do not appear in buddybuild-generated issue descriptions

If you have enabled the Jira integration, and are finding that buddybuild-generated issues for feedback do not have visible screenshots, the problem may be that the issue descriptions are configured to render as plain text.

  1. Log in to your Jira instance as a user with Jira administrator privileges. The Jira dashboard is displayed:

    The Jira dashboard with the new Jira experience

  2. The Settings button in Jira In the navigation sidebar on the left, click the Settings button. The sidebar updates to show the Settings options:

    The Settings panel in Jira

  3. The Issues button in Jira In the navigation sidebar on the left, click the Issues button. The sidebar updates to show the Issues options:

    The Issues panel in Jira

  4. The Field configurations button in Jira In the navigation sidebar on the left, click the Field Configurations button. The View Field Configurations screen is displayed:

    The View Field configurations screen in Jira

  5. Click the Configure link to the right of the Default Field Configuration label. The View Field Configuration screen is displayed:

    The View Field Configuration screen in Jira

  6. Scroll down to the Description area:

    The description area within the Field configuration screen in Jira

  7. To the right of the Description subtitle, click the Renderers link. The Edit Field Renderer: Description screen is displayed:

    The Edit Field Renderer: Description screen in Jira

  8. In the Active Renderer selection menu, select Wiki Style Renderer.

  9. The Update button in Jira Click the Update button to use the Wiki Style Renderer for issue descriptions.

That’s it! The screenshots that are included with feedback issues should now display as images.

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